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cierra
Insurance & Warranty

Intec AG — Digital warranty management from the ground up.

8 years of partnership, 17+ system components, 60% faster processing — a complete ERP system for the warranty industry.

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Intec AG — Digital warranty management from the ground up.
ABOUT

Challenge

Intec AG manages warranty and guarantee programs for automotive dealers and manufacturers across Germany. Previous processes were fragmented: spreadsheets, email correspondence, and isolated databases led to long processing times and high error rates.

Solution

cierra developed Garant — a complete ERP system covering the entire warranty process digitally. From policy creation to claims processing, dealer management, finance API, and online shop. The system comprises 17+ components including:

Warranty ManagementClaims ProcessingDealer OnboardingPrice CalculationKBA Vehicle MatchingDocument GenerationVideo ConsultationCall Center Integration and AI-powered Assistant

Results

  • 60% faster claims processing
  • Under 2% error rate in document processing
  • 5,000+ active users
  • 3x transaction volume without additional staff
  • 17+ integrated system components

Technology Stack

LaravelVue.jsMySQLAWS (Frankfurt)PythonLaravel ForgeEnvoyer